Guides

Damage claims, handled on evidence.

Guides for store owners and support teams on the claims that feel wrong: how fake and AI-generated damage claims work, how to handle them without treating honest customers as suspects, and the evidence that settles them.

The complete guide

Fake and AI-generated damage claims: the complete guide for online stores

How false damage claims are made now that image tools are free, the signs worth a second look, why checking the photo keeps failing, and a fair process that settles every claim on evidence.

14 min read

Integrations

Verilo in the tools your team uses

Verilo for Shopify Flow

Start a live damage check the moment a customer returns a damaged item, then tag, alert or follow up on the Result, with Verilo's Shopify Flow templates.

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Verilo for Gorgias

Send a live capture link from a Gorgias ticket and get the evidence and a Result back in the same ticket, with each check explained in plain words.

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Verilo for Zendesk

Send a live capture link from a Zendesk ticket and get the evidence and a Result back in the same ticket, with each check explained in plain words.

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