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Verilo checks damaged-item claims with a short live capture on the customer's phone, and puts the evidence and a Result in your helpdesk ticket. These guides take you from install to your first verified claim.

Start here#

Getting startedInstall Verilo, approve a plan and send your first claim.Read the guideHow Verilo worksWhat the customer does, what Verilo checks and what the Result means.Read the guideVerificationsClaims, links, Results, Outcomes and the evidence, step by step.Read the guideIntegrationsConnect your store and your helpdesk.Read the guideTroubleshootingFixes for the problems merchants and customers run into.Read the guideFAQ and supportShort answers to common questions, and how to reach us.Read the guide

A claim, from start to finish#

  1. A claim arrivesA customer reports a damaged item, in your helpdesk or by email.
  2. You send a linkOne click in the ticket, or from the Verilo dashboard.
  3. The customer shows the itemAbout a minute of guided camera steps in the phone's browser.
  4. Verilo checks itAgainst the order, the label and your product images.
  5. You decideThe Result lands in the ticket. Your team chooses what to do.

Integrations

Step-by-step guides for every integration you can connect today.

ShopifyYour orders, products and tracking, and billing through Shopify.Setup guideGorgiasSend links and see Results in the ticket sidebar.Setup guideZendeskA sidebar app that puts the link in your reply and the Result in the ticket.Setup guideIntercomSend links and see Results from the Inbox conversation sidebar.Setup guide