Integrations
Integrations
Verilo works with your Shopify store and with the helpdesk your team already uses. Shopify comes with the install; connect one helpdesk so your team can send links and read Results inside the ticket.
Last checked against the product on
Available today#
ShopifyOrders, products and tracking for every claim, and billing on your Shopify invoice.Read the guide
GorgiasConnect with Gorgias sign-in, from Verilo or the Gorgias App Store. A Verilo card in the ticket sidebar sends the link and shows the Result.Read the guide
ZendeskA sidebar app that adds the link to your reply and shows the Result in the ticket.Read the guide
IntercomA sidebar app in the Inbox that sends the link and shows the Result in the conversation.Read the guideHow the helpdesks compare#
| Gorgias | Zendesk | Intercom | |
|---|---|---|---|
| How you connect | Gorgias sign-in, from Verilo or the Gorgias App Store | Your own OAuth client, about 10 minutes | From Verilo's Integrations page |
| Where Verilo appears | A card in the ticket sidebar | An app in the ticket sidebar | An app in the conversation sidebar |
| How the link is sent | Verilo replies as the agent | Added to the agent's reply, which they submit | Verilo replies as the teammate |
| Result and progress | Internal notes and tags | Internal notes and tags | Internal notes and tags |
| Updates while open | Reload the ticket | Updates by itself | Reopen the app |
| Automatic links | Yes | Yes | No |
No helpdesk?#
You can work entirely from the Verilo dashboard: create a claim, copy the link into your own email or chat, or have Verilo email it to the customer. See Verifications.
Connecting and changing helpdesks#
- Only a Verilo Admin can connect or disconnect an integration.
- Each helpdesk card on the Integrations page has Test connection, to check Verilo can still reach it, and Disconnect.
- Disconnecting never deletes claims or evidence in Verilo. Notes and tags already in your helpdesk stay there.