Integrations · Gorgias
Damage claims in Gorgias, verified inside the ticket.
Verilo puts damage claims where your team already works. Send a live capture link from the Gorgias ticket; the evidence and the Result come back to the same ticket, with the order, the product and the shipment beside it.
In the ticket
What your agents see in Gorgias
A Verilo widget in the sidebar
The order, the product and the shipment the ticket is about, matched from the ticket, with the claim's status.
Send the link in one click
The link goes to the customer from your Gorgias account, in the ticket's conversation.
The Result in the ticket
Verified, Needs Review or Unable to Verify as an internal note, with the strong and weak checks named, and a tag your views and rules can use.
Record the outcome
Record what your team decided from the sidebar. Refund Issued and Replacement Sent open the order in Shopify admin, where you act.
Status
Every change, as an internal note
Gorgias shows Verilo's notes the moment they land, so the ticket always says where the claim is.
- The link was sent.
- The customer opened the link.
- The Result is ready, with what the capture showed and a link to the evidence.
- The outcome was recorded, and by whom.
- The link expired before the capture was finished.
| Tag | Added when |
|---|---|
| verilo-requested | A capture link is sent |
| verilo-verified | The Result is Verified |
| verilo-needs-review | The Result is Needs Review |
| verilo-unable-to-verify | The Result is Unable to Verify |
| verilo-link-expired | A link expires before it was used |
Automatic links
Send links without lifting a finger
Automatic links watch new Gorgias tickets for your rules: a tag, or words such as "damaged" or "broken", with an optional minimum item value. When a ticket matches and its order and item are certain, Verilo sends the link exactly as an agent would. Anything less certain is left to the agent with a note saying why.
Rules are previewed against your last 30 days of tickets before they can be switched on, so you see what they would have done first.
Setup
Connecting Gorgias
Install Verilo from the Shopify App Store
Your orders, products and tracking numbers come from Shopify.
Connect Gorgias
In Gorgias, open Settings, then Apps, then App Store, find Verilo and click Connect App, then approve access. Verilo adds its card to your tickets. The setup guide walks through it.
Send the first link
Open a damage ticket and click Send in the Verilo widget.
Questions
Frequently asked
Does Verilo reply to customers in Gorgias?
Only to send the capture link, from your Gorgias account, when an agent clicks Send or an automatic link fires. Results and status go in internal notes.
What does the customer see?
A short message with the link in your store's name, then a guided capture in the phone's browser. No app and no account.
Do agents need a Verilo login to work in Gorgias?
No. Agents send links, read Results and record outcomes from the Gorgias sidebar. The Verilo dashboard is there for settings, reports and claims without a ticket.
What does it cost?
The Gorgias integration is included on every plan. Plans start at $29 a month, billed through Shopify, with a 14-day free trial with 20 verifications.
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