Integrations · Shopify Flow
Damaged returns, verified before anyone decides.
When a customer asks to return an item as Damaged or defective, Shopify Flow hands it to Verilo. The customer gets a short live capture of the item, your team gets the evidence and a Result, and nothing happens to the order until a person decides. No helpdesk needed.
The flagship workflow
From a damaged return to evidence, on its own
One template, built on Shopify's own return reasons. It reads each returned item's structured reason, never words in a note, so other returns are left alone.
Request a live damage check when a customer returns a damaged item
A return with a damaged item and an item that was too small opens one claim, for the damaged item and the quantity returned.
- TriggerReturn requestedShopifyA customer requests a return from their account.
- For eachFor each returned itemFlow
return.returnLineItems - ConditionReason is Damaged or defectiveFlowShopify's structured return reason.
- ActionRequest damage verificationVeriloFor that item and quantity, with the customer's note, emailed from your store's name.
Tag the order with the Result when a damage verification completes
When the customer finishes, Verilo's trigger starts your next step. Shopify writes the tag; Verilo never changes your orders.
- TriggerDamage verification completedVeriloVerified, Needs Review or Unable to Verify, with a plain summary.
- ActionAdd order tagsShopify
verilo-verified,verilo-needs-revieworverilo-unable-to-verify.
What happens
What the customer, your team and Shopify each see
The customer requests a return
In their Shopify account, choosing Damaged or defective for the item. Nothing changes for them.
Verilo emails them a short live capture
Your store's link message, from your store's name, once. A minute or two in the phone's browser: the label, the box, the item and the damage, one step at a time. No app and no account.
The claim opens in Verilo
Marked "Started by a Shopify Flow workflow", tied to the order, the item and the return line item, so a retry or a second workflow never opens it twice.
The Result is ready
Verified, Needs Review or Unable to Verify, with each check explained. Verilo's trigger tells Flow, and your workflows tag, note or alert as you choose.
Your team decides
Approve, refund, replace or decline the return in Shopify as you always do. Verilo never refunds, declines or closes anything.
Templates
Ready-made workflows for the whole claim
Each template is a normal Flow workflow you can open, change and turn on. Search Verilo in Flow's templates, or start from the setup guide.
Damaged returns, customer-requested
Return requested, damaged items only, one live check per item.
Damaged returns, staff-approved
The same on Return approved, for returns your team creates in the admin. Together they never open two claims.
Tag the order with the Result
Filter and build saved views by Verified, Needs Review or Unable to Verify.
Email your team on Needs Review
The order, the item and a link to the evidence, so a person looks before anyone decides.
Follow up an expired link
Tag the order and email your team when a customer does not finish in time.
Tag the order with the Outcome
Report on refunds, replacements and returns your team recorded.
Alert on a processing problem
If a recording cannot be processed, a person is told straight away.
Tidy up declined returns
Cancel the verification when you decline its return, so the link stops working. The customer is not contacted.
Tidy up cancelled returns
Cancel the verification when its return is cancelled, so the link stops working.
Building blocks
Three actions and four triggers
For workflows of your own. Every trigger carries the order and the customer, so Shopify's own actions work after it.
| Step | Kind | What it does |
|---|---|---|
| Request damage verification | Action | Opens a claim for one order item and emails the customer, or returns the link for your next step. |
| Get damage verification | Action | Looks up where an order's verification stands, its Result and any Outcome. |
| Cancel damage verification | Action | Stops links that have no Result yet. |
| Damage verification completed | Trigger | A Result is ready. |
| Damage verification expired | Trigger | The customer's link expired before they finished. |
| Damage claim outcome recorded | Trigger | Someone on your team recorded the Outcome. |
| Damage verification failed | Trigger | A recording could not be processed. |
In control
Automation with limits you set
A daily limit
Flow can send up to 25 links a day unless you change it, so a workflow on the wrong trigger can never email everyone. A paused run contacts no one, costs nothing and tells your admins once a day.
Your plan's allowance, enforced
Flow-started claims count like any other verification, with links still out counted too, so a busy day cannot go past your plan.
Never twice
The same return line item never opens a second claim, and a customer is never emailed twice, whatever Flow retries or however many workflows run.
People decide
Verilo describes the evidence. Refunds, replacements and declined returns stay with your team, in Shopify.
Questions
Frequently asked
Do I need a helpdesk?
No. The damaged-return workflow runs from Shopify's own returns and emails the customer itself. Your helpdesk works alongside it if you use one.
Does Verilo approve, refund or decline the return?
Never. It opens a claim, collects the evidence and gives a Result. Your team, or your own workflow, decides what happens to the return in Shopify.
How does it know an item is damaged?
From the reason the customer chose for that item: Shopify's Damaged or defective return reason. It does not guess from the words in a note.
What about a return with several items?
Each item is checked on its own. Only the damaged ones get a live check, each for the quantity returned.
Which Shopify plans can use it?
Any store that can use Shopify Flow and install Verilo from the Shopify App Store.
What does it cost?
Shopify Flow is included on every Verilo plan. Plans start at $29 a month, billed through Shopify, with a 14-day free trial with 20 verifications.
Read next
Verify your next damage claim live.
14-day free trial with 20 verifications on every plan, billed through Shopify. Live in your store and helpdesk in minutes.
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