Every damage claim, verified.
Anyone can generate a convincing damage photo in seconds, yet most refund decisions still rest on one. Verilo verifies each claim through a short live capture and real-time checks, confirming the item is physically present, matching it to the order, and confirming the capture is live. The result lands in your helpdesk ticket before your agent replies.
Send verification linkJordan sent Priya a verification link14:00
VerificationWaiting for PriyaLive capture in progressCaptured live · 42 s14 WILLOW LANE
PORTLAND OR 97209
Catalog imageLH‑0412Secured by VeriloSecured by VeriloSecured by VeriloHow many of your refunds were manipulated using AI?
AI can make convincing damage evidence in seconds. If your team relies on customer-submitted photos, how would you know which claims were genuine?
- 01
Is the damage actually real?
An AI-manipulated image can show damage that doesn’t exist on the physical product.
- 02
Is this the product you shipped?
A photograph alone can’t establish that the item matches the customer’s order.
- 03
Was this evidence captured live?
An uploaded image can’t establish when or how the evidence was created.
- 04
How many have already slipped through?
Without further verification, misleading evidence can be approved without anyone realising.
Refund exposure calculator
Enter your own figures, then try a what-if to see what it would mean for your refunds.
Estimated approved damage refunds: 64 a month
What if some of those refunds used AI-manipulated evidence?
Annual refund value potentially affected
$2,040
- Claims potentially affected
- 24 a year2 a month
That’s about 1 in every 20 approved damage refunds.
- Approved damage refunds
- 40 a month Entered
Here’s what your numbers can’t tell you: how many of those claims were actually manipulated. A photograph alone can’t give your team that answer.
A hypothetical scenario to explore, not detected fraud, a measured rate or a prediction. No reliable figure exists for how many damage claims involve AI-manipulated evidence, so the percentage is yours to choose.
Not every claim is fake, but would your team know which ones are?
Verilo gives your agents evidence a photograph can’t: a live capture of the item, cross-referenced against the order’s shipment data and visually analysed against your product imagery, with motion, reflection and interaction signals that confirm a real object in the customer’s hands. It all arrives inside the helpdesk your team already uses.
View on ShopifyAI made the damage photo worthless as proof.
Refund decisions have always relied on one thing: the photo shows the product. That no longer holds. A crack, a tear or a crushed box takes one prompt, and your agents are expected to spot it by eye, mid-ticket.
Live capture with Verilo
never judges the photo. It checks that a real item is in front of the camera, that it is the product from this order, and that the capture is happening right now.
Return fraud was expensive before image generators. It is now getting worse quickly.
- Every day
- About $282M
- Every hour
- About $11.8M
- Against last year
- 1.49×
- Main driver
- AI damage images
- Fraudulent in 2025
- About $76.5B
- All returns in 2025
- $850B
- Over
- 16 months
- Against January 2024
- 1.64×
These figures are industry-wide. How much reaches your store depends on whether a faked photo is still enough to get a refund. AI-generated damage claims are now the fastest-growing form of return abuse (Forter, 2026); organised rings sell “returns-as-a-service”, generating damage evidence at scale across many stores.
How a claim is verified
The customer completes a short guided capture on their phone. Your team gets the result inside the helpdesk they already use, with nothing new to learn.
Connect in minutes
Install Verilo on Shopify and connect your helpdesk. A Verilo widget appears inside the tickets your team already uses.
Send from the widget
From the widget, your agent sends a verification link straight into the conversation. The order is already attached.
A minute or twoOpen the link
In the browser. No app, no account.
Scan the shipping label
Matched to the order’s tracking.
Show the product
Compared with what was bought.
Light reflection analysis
The torch checks it’s a real surface.
Motion check
A few random prompts, done live.
Result shows in the ticket
The verdict and evidence appear in the widget as the customer finishes, in the same ticket.
Reply as normal
Your agent reads the result and replies to the customer as normal. The decision stays with them.
Orders stay in sync
Orders, products and shipping labels are read live from Shopify. Nothing to import or maintain.
Sixty seconds, inside the helpdesk you already use.
Watch Verilo verify a claim and return the result to the ticket before your agent replies.
Works inside the tools you already run.
Install on Shopify, connect your helpdesk, and a Verilo widget appears inside the tickets your team already uses. Orders, products and labels sync live.
Every capture is tested in six ways.
Pick a check to see how it works and what it establishes. All six run inside the same forty-second capture.
Built so customers are comfortable using it.
Consent before the camera opens. Encrypted and sealed evidence. Retention you control.
Pay for the verifications your store needs.
One 14-day free trial per store, with 20 verifications in total. A verification is one completed capture; links that are never finished are never counted.
When a month's verifications are used, new links pause until the next month or until you change plan; links already sent can still be finished.
Verify your first claim today.
Install from the Shopify App Store, connect your helpdesk, and send your first verification link in under ten minutes. Every plan starts with a 14-day free trial with 20 verifications.
Questions merchants ask before they start.
Not covered? Write to hello@verilo.app and a real person will reply.